1. Purpose of the procedure

Albert immo places great importance on customer satisfaction and transparent service. This complaint procedure aims to handle any complaints quickly, correctly, and carefully.

2. How can you submit a complaint?

If you are not satisfied with our services, you can submit a complaint via one of the following channels:

• Email: familie@albert.immo
• Phone: 0468 24 52 45
• By post or in person: Vlamingstraat 67, 8000 Bruges

Please describe your complaint as clearly as possible, including:

• Your name and contact details
• The staff member involved (if applicable)
• A description of the facts
• Any supporting documents (emails, documents, …)

3. Handling of your complaint

• We acknowledge receipt of your complaint within 5 working days.
• Your complaint will be reviewed internally by the office manager.
• You will receive a substantive response within a maximum of 15 working days.
• If more time is needed, you will be informed accordingly.

4. Commitment of Albert immo

Albert.immo is committed to taking every complaint seriously and using it as an opportunity to further improve its services. Thanks to our strong presence in Flanders with more than 10 offices and our personal approach, we always strive for fast and proper follow-up.